SolarWinds Service Desk November 2019 release notes
Release date: November 2019
These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
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New Details Tab for additional ITSM objects
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Now Available: Insert solution as Incident index from the new related tab
Fixed issues in SWSD
SWSD fixes the following issues.
| Case Number | Description |
|---|---|
| 00083526 | Requester roles were not able to be scoped by users or incident fields (e.g. site, department etc.). This also caused users not to be able to select a CC when submitting a new service request. |
| 00083391 | Resolved an issue with portal tasks. Approving or declining a task did not work properly. |
| 00084135 | Resolved an issue with the Trend Report not showing data properly. |
| 00081930 | Attaching a Solution via the Incident index section did not appear in the related tab without refreshing the page. |
| 00083796 | Resolved an issue where some incidents that were created via email were not formatted properly. |
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